Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Girilang platform, including our web application, our iPhone application, and girilang.com (together, the "Service"). By creating an account or using the Service, you agree to be bound by them. If you do not agree, do not use the Service.

The Service is provided by Corona Projects Pty Ltd (ABN 33 122 390 023) trading as Girilang. In these Terms "Girilang", "we", "us" and "our" mean that company, and your agreement is with it.

Girilang is a cloud-based property workspace for people who run their own rentals: self-managing landlords, owners, hands-on managers and their tenants. It provides tools for tenancies, leases and electronic signing, inspections and condition reports, maintenance, key and access records, utility billing, documents, and the dates attached to all of them. Our compliance work targets New South Wales residential tenancy and boarding house legislation.

Girilang is software only. We are not a real estate agent, property manager, solicitor, or financial adviser, and nothing on the platform is legal, financial, or professional advice. We do not advertise rental properties, publish listings, screen or vet tenants, hold or transmit rent or bond money, or operate a rental marketplace. What the platform does is give you a record and a workflow; the decisions remain yours.

You must be at least 18 to create an account. By using the Service you confirm that you meet that requirement and that the information you provide is accurate and complete.

You are responsible for your account credentials and for everything done under your account. We strongly recommend registering a passkey where your device supports it. Tell us immediately at support@girilang.com if you suspect unauthorised access.

An account belongs to a person, not to a role. Do not share one set of credentials across a team, invite each person to your organisation instead, so that permissions and the audit trail stay meaningful.

Owners and managers

If you use Girilang as a property owner, or to manage properties on behalf of others, you are responsible for:

• Ensuring any personal information you enter about tenants, applicants and contacts was collected lawfully and with the consent that law requires.
• Complying with the Boarding Houses Act 2012 (NSW), the Residential Tenancies Act 2010 (NSW), and any other legislation applicable where your property is.
• Having leases, condition reports and house rules produced through the platform reviewed by a qualified professional wherever they will be legally binding.
• Keeping tenancy, rent and bond records accurate and current.
• Ensuring utility amounts, allocation methods and payment records you enter reflect the charges and arrangements that actually apply.
• Never using the platform to harass, discriminate against, or unlawfully treat any tenant or applicant.

Organisation owners

The owner of a Girilang organisation is responsible for the conduct of everyone they invite to it. Invite only people authorised to see the properties and tenant data the organisation holds, and revoke access promptly when that authorisation ends. Organisation ownership can be transferred to another member, and must be before an owner can delete their own account.

Tenants

If you use Girilang as a tenant, you are responsible for:

• Giving accurate information when you submit a maintenance request, sign a document, or communicate through the platform.
• Using the platform’s features in good faith.
• Not submitting false reports or interfering with other users’ use of the service.

Girilang provides in-platform electronic signing for lease agreements and related documents. By signing through the Service, you acknowledge that:

• Your electronic signature has the same legal effect as a handwritten one under the Electronic Transactions Act 1999 (Cth) and its state equivalents, subject to the requirements of those Acts.
• You have read and understood the document you are signing and have authority to enter into it.
• Each signing event is recorded in an immutable audit trail capturing timestamps, IP addresses, and device information as evidence of the signing act.
• If an agreement is revised after signing, the earlier terms are preserved and the signatures collected against them are superseded rather than carried over, because a signature attests only to the document a party was shown.
• Signed documents and their audit records are retained under our Privacy Policy and cannot be deleted by users.

Managers are responsible for inviting the correct parties, completing every required field accurately before sending, and ensuring the finished document meets the legislative requirements for that tenancy type and jurisdiction. Girilang bears no liability for errors in documents prepared or sent by users.

You agree not to use the Service to:

• Break any applicable law or regulation.
• Infringe anyone’s intellectual property, privacy, or other rights.
• Upload or transmit malicious code, or content that is defamatory, obscene, or discriminatory.
• Attempt to reach another user’s data or account, or any part of our systems, without authorisation.
• Systematically scrape, copy, or extract data from the platform without our prior written consent.
• Submit automated, bulk, or deliberately abusive traffic to our sign-in, signing, or public support forms.
• Damage, disable, overburden, or impair the operation of the platform.
• Resell, sublicence, or commercially exploit the Service without our express written permission.

We apply rate limits and automated abuse protection to our public forms and sign-in flows. Circumventing them is a breach of these Terms.

You keep ownership of everything you upload or create in the Service: property details, tenancy records, documents, photographs, inspection media and communications ("Your Content"). By uploading it, you grant Girilang a limited, non-exclusive licence to store, process and display Your Content for the sole purpose of providing the Service to you and to the other authorised members of your organisation.

That licence exists to run the product and nothing else. We do not use Your Content to advertise, and we do not use it to train machine learning models, whether ours or anyone else's.

You are solely responsible for ensuring Your Content does not infringe anyone's rights and complies with applicable law. We do not routinely review user content, but we may remove content that breaches these Terms.

The Service includes tools that generate or help you draft documents and content: lease agreements from templates, condition and inspection reports, house rules, and listing descriptions. You acknowledge that:

• Generated documents are templates and tools. They are not legal advice and do not guarantee compliance with any legislation.
• You are responsible for reviewing every generated document for accuracy and legal suitability before use, and for obtaining professional advice where it is needed.
• Listing and marketing copy produced by the platform’s drafting tools is a draft for your review. Its accuracy before publication is your responsibility.
• Condition reports and inspection records are records of information you supply. Their accuracy and completeness are yours to ensure.

The key and access features let you record the issue and return of physical keys and the access codes for a property. You acknowledge that:

• The accuracy of key and access records is entirely your responsibility. Girilang does not verify physical key counts or the validity of access codes.
• You must not record access codes, including PIN codes, for properties you neither own nor manage.
• Access codes entered into the platform are visible to authorised managers and owners of the relevant property. Managing who holds that access is your responsibility.
• Girilang is not liable for any physical security incident, loss, or damage arising from your use or misuse of these features.

We work to keep the Service available and to give notice before planned maintenance that will interrupt it, but we do not guarantee uninterrupted availability. Features are added, changed and occasionally retired as the product develops. Where a change materially reduces functionality you rely on, we will give registered users reasonable notice.

Some parts of the Service are released as previews and are labelled as such in the interface. A preview feature may be incomplete, may not retain what you enter into it, and may change or be withdrawn without notice. Do not rely on a preview feature as your record of anything that matters.

The Service depends on your own internet connection and device, and on third-party providers described below. We are not responsible for interruptions caused by them.

The Girilang platform, including its design, features, software, branding and underlying technology, is owned by Girilang and protected by Australian and international intellectual property law. These Terms grant you no right, title or interest in the Service beyond the limited licence to use it described here.

Feedback you send us about the product may be used to improve it without obligation or payment to you. This does not affect your ownership of Your Content.

Every new account begins with a 14-day free trial with full access to the platform. A valid payment method is required to start the trial. No setup fee and no sales call are required.

The trial converts automatically. Unless you cancel before it ends, the subscription begins at the end of the 14 days and the card you provided is charged. We email you three days beforehand, stating the amount and the date. You can cancel at any point during the trial, from Billing settings, and you will not be charged.

The current plan is $29 per month inclusive of GST, covering up to 10 properties in one organisation. Adding rooms, tenants or team members to an existing property does not change what you pay. Subscriptions renew monthly in advance until cancelled. We may introduce, change or discontinue pricing, and will give existing subscribers at least 30 days' notice before any price increase takes effect.

Payments are processed by Stripe. Fees are quoted in Australian dollars inclusive of GST, and a tax invoice is issued for each payment.

If a payment fails, we retry it and notify you. If it has not succeeded within seven days, the account becomes read-only: you and your team keep full access to read and export everything, and nothing is deleted, but changes are not possible until the subscription is current again. The same applies if you cancel: your records remain available to read.

Cancelling stops future charges; it does not refund the current month, as the subscription is billed in advance for a period you have had access to. Refunds are otherwise handled case by case and in accordance with the Australian Consumer Law, which is not excluded by anything in these Terms.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference and which sets out what we collect, where it is stored, how long we keep it, and your rights over it.

Where you enter personal information about other people such as tenants, applicants and contacts, you are the party responsible for having collected it lawfully, and Girilang handles it on your behalf and on your instructions.

The Service relies on third-party providers for infrastructure, authentication and communications, including Google Firebase and Google Cloud, the sign-in providers you may choose to use, and our transactional email provider. The Service may in future offer optional integrations with third-party applications; none is enabled unless you connect it yourself.

Your use of any underlying or integrated third-party service is subject to that provider's own terms and privacy policy. Girilang is not responsible for the practices, availability, content, or accuracy of third-party services.

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Service will be error-free or uninterrupted. Documents the platform generates, such as leases, condition reports and notices, are templates and aids only. They are not legal advice and should be reviewed by a qualified professional before execution.

Nothing in these Terms excludes or limits any consumer guarantee or right you have under the Australian Consumer Law that cannot be excluded by agreement. Where our liability for breach of such a guarantee can be limited, it is limited to resupplying the Service or paying the cost of having it resupplied.

To the maximum extent permitted by law, Girilang and its directors, employees and contractors will not be liable for any indirect, incidental, consequential or punitive damages arising out of or in connection with your use of, or inability to use, the Service, even if advised of the possibility of such damages.

Without limiting that, Girilang is not liable for disputes between landlords and tenants; any tenancy, bond or compliance outcome arising from documents prepared through the platform; losses arising from inaccurate data entered by users; losses arising from the key and access features; or losses arising from any third-party service or integration.

Our total aggregate liability for direct damages under these Terms is limited to the amount you paid Girilang in the 12 months before the event giving rise to the claim, or AUD $100, whichever is greater.

You can delete your account at any time from Account → Security → Delete account, in the web app or the iPhone app. Your account closes immediately and is permanently deleted 60 days later, and you can reverse the request at any point during those 60 days. At the end we remove your sign-in, your profile, your personal files and your membership of every organisation. If you own an organisation, transfer ownership to another member first — otherwise its records would be left without anyone able to reach them — or choose to close the organisation alongside your account, which starts the same 60-day period for the workspace and notifies everyone who has a seat in it.

We may suspend or terminate access if you breach these Terms. Where the circumstances allow it we will tell you first and give you a chance to put it right.

Export anything you want to keep before you close your account. Records owned by an organisation, such as properties, tenancies, signed leases and financial records, belong to that organisation rather than to an individual member, and signed documents and their audit trails are subject to the retention obligations set out in our Privacy Policy, so they cannot be deleted on request.

The clauses on electronic signatures, your content, intellectual property, disclaimer of warranties, limitation of liability, governing law, and severability survive termination.

These Terms are governed by the laws of New South Wales, Australia, and you submit to the exclusive jurisdiction of its courts for any dispute arising out of or in connection with them or the Service.

Please contact us first, most disputes are resolved that way. Anything that cannot be resolved informally may be referred to the NSW Civil and Administrative Tribunal or another appropriate dispute resolution body. Nothing here prevents either party from seeking urgent interlocutory relief.

If any provision of these Terms is found unenforceable, it is severed and the remaining provisions continue in full force. A failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them to a successor of our business.

These Terms, together with our Privacy Policy, are the entire agreement between you and Girilang in relation to the Service, and supersede any prior agreement or understanding on that subject.

We may update these Terms from time to time. Material changes are communicated to registered users by email at least 14 days before they take effect, and the "last updated" date at the top of this page always reflects the current version. Continuing to use the Service after the effective date means you accept the revised Terms.

Questions about these Terms go to support@girilang.com, or through the contact form on our support page, which does not require an account.